The Art of Designing the Customer Experience

Designing for Better Experiences and Business Results

When it comes to the customer experience, marketers and business execs pay extremely close attention to the smallest details. There is special attention paid to the appeal and placement of products. Tens of thousands of dollars are spent making the company's website and web experience as pretty and engaging as it can be.

But the phone system-and its handling of the customer experience-is usually completely ignored.Considering this is perhaps the most significant of all customer experiences, and possibly the first time a customer or prospect hears the voice of the company, can you really afford to continue giving it short shrift?

This Webinar takes a close look at how to design the customer experience, and how your brand can be humanized by taking advantage of new, cloud-based voice technologies in your inbound phone system. You'll hear real examples of IVR systems over the years and be amazed at what can be done to transform voice systems of the pa st into those that get high marks for innovation, simplicity and anticipating caller needs.