"The Angel team worked closely with us to improve the overall health of the IVR that lead to doubling call containment to 20% and a design a strategy for continuous improvement.”
Sindhu Rajan, Senior Director of Customer Support at Hughes Networks

Angel customer Sindhu Rajan, Senior Director of Customer Support at Hughes Networks provides a first-hand look at the reasons why it chose to migrate to the cloud, while sharing the significant gains it experienced post-implementation in customer satisfaction, call center productivity, and savings -- to the tune of over $1.2 million!

Attendees will gain an understanding of the steps involved in upgrading to a hosted system, as well as Angel VCC, which unlocks crucial customer management benefits, including:

  • Up-to-the-minute, critical call center performance metrics based on true business intelligence (BI)
  • Reports to reflect caller satisfaction, agent quality improvements and attrition reduction
  • ROI and total cost of ownership improvements made by eliminating hardware and IT staff support costs and by minimizing programming expenses

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