Angel customer Sindhu Rajan, Senior Director of Customer Support at Hughes Networks provides a first-hand look at the reasons why it chose to migrate to the cloud, while sharing the significant gains it experienced post-implementation in customer satisfaction, call center productivity, and savings -- to the tune of over $1.2 million!

Attendees will gain an understanding of the steps involved in upgrading to a hosted system, as well as Angel VCC, which unlocks crucial customer management benefits, including:

• Up-to-the-minute, critical call center performance metrics based on true business intelligence (BI)
• Reports to reflect caller satisfaction, agent quality improvements and attrition reduction
• ROI and total cost of ownership improvements made by eliminating hardware and IT staff support costs and by minimizing programming expenses